Industry
Hospitality Tech
Client
Rsrv.
Service
MVP - UX/UI Design
Date
2025
Rsrv. is a tablet-based concierge app developed for hotel staff to streamline guest service operations, starting with a pilot in one of their European locations. The platform is tailored for front desk managers and concierge personnel, with plans to expand into self-service features for guests.
Through the app, hotel staff can request Ubers for guests directly from the tablet, selecting car type and destination, while the origin remains fixed to the hotel. Once booked, the trip is shared with the guest so they can track its status and live location from their own device. The cost is automatically charged to their room. The same app also allows for restaurant reservations, letting staff secure tables by date and time in a few taps.
One of the key design challenges was creating a simple, organized workflow for hotel employees to manage guest requests without friction. The MVP includes dashboards with metrics like most popular destinations and booking trends, laying the groundwork for future scalability and guest-facing automation.
This GIF shows one of the final prototypes presented to the client.
If you’d like to explore it, feel free to click here.
Please note that this project has been modified for confidentiality reasons.
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Buenos Aires, Argentina
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